Moving Tickets

With Event Tickets and Event Tickets Plus, you have the ability to move tickets (RSVPs and e-commerce tickets) to other events and to move attendees to other tickets (in the same event or another event).

Moving Tickets/RSVPs to Another Event

To move a ticket type, go to the event, and select the pencil icon at right to edit the event.

edit tickets

At the bottom of the ticket editor, select "Move Ticket"

move tickets

A “Move Ticket Types” dialogue box will appear. Select the post that you would like to move the ticket to and click “Finish”. You can select to search only events or all post types that have tickets enabled (see Events > Settings > Tickets to adjust the available post types).

🔔 Note: While possible, it is not recommended to move a ticket type to an event that already has a ticket type using a different ecommerce solution.
For example: Moving a ticket that sells using Tribe Commerce to an event that already has a ticket that sells using WooCommerce is not recommended.

Moving Ticket Attendees to Another Ticket Type/Event

The following ticket transfers are possible:

Move RSVP attendee to another RSVP ticket type on the same event or a different event
Move paid attendees to another paid ticket type on the same event or a different event

🔔 Note: RSVP attendees cannot be transferred to a paid ticket type and vice versa. If you try to move an attendee to an event that doesn’t have any (such as an RSVP attendee ticket to an event that only has paid tickets), you will get a message that no ticket types were found. This is also applicable for Tickets created using different e-commerce solutions like moving a Tribe Commerce Ticket attendee to a WooCommerce one.

Moving Attendees

From the Attendees screen, hover over the ticket you want to move and click “Move”.

A “Move Ticket Types” dialogue box will appear where you can choose to move the ticket to a different ticket type within the same event or to a different event entirely. Select your choice and click “Finish!”.

On the Same Event

From the “Move Attendees” dialogue box, select the ticket type you want to move the attendee to and click “Finish!”.

The attendee will receive an email notifying them that they are now registered with the new ticket type.

You will now need to adjust the ticket stock manually (if you set a limit on the tickets available).

On a Different Event

From the “Move Attendees” dialogue box, select the event you want to move the attendee to and click “Next”. Note that only events that already have tickets on them will appear as options.
Next, select the ticket type on the new event that you want to move the attendee to.

The attendee will receive an email notifying them that they are now registered for the new event.
You will now need to adjust the ticket stock manually (if you set a limit on the tickets available).

Adjusting Ticket Stock

Once an attendee has been moved to another ticket type, make sure you adjust the stock levels for both tickets (if you set a limit on available tickets). You will need to reduce the available stock for the ticket type you moved the attendee to, and increase the stock for the ticket type you moved the attendee from.

RSVP

Under the Tickets section of the event, click “Edit” on the ticket you want to edit, and manually adjust the stock.

WooCommerce

For paid tickets, hover over the ticket you want to edit, click “Edit in WooCommerce”, and under the Inventory tab, manually adjust the stock.

Additional Ticket Fields

When moving an attendee with one ticket type to another ticket type, any additional information collected at the time of reservation via custom ticket fields will be transferred along with the attendee. This will remain a part of the transferred ticket under “Other attendee data”, but it will not affect the fields that you have set up on the new ticket type.

We hope you've found this helpful, but if you need further assistance please feel free to reach out to us at our help desk - good luck!