With Event Tickets and Event Tickets Plus, you have the ability to move tickets (RSVPs and e-commerce tickets) to other events and to move attendees to other tickets (in the same event or another event).
Moving Tickets/RSVPs to Another Event in Classic Editor
To move a ticket type with the Classic Editor, go to the event, and select the pencil icon at right to edit the event.
Classic Editor - Move Ticket
At the bottom of the ticket editor, select "Move Ticket"
Classic Editor - Move Ticket
Moving Tickets/RSVPs to Another Event in Block Editor
To move a ticket type with the Block Editor, go to the ticket, and select Advanced Options then Move Ticket.
Move Ticket Types
A “Move Ticket Types” dialogue box will appear. Select the post that you would like to move the ticket to and click “Finish”. You can select to search only events or all post types that have tickets enabled (see Events > Settings > Tickets to adjust the available post types).
For example: Moving a ticket that sells using Tribe Commerce to an event that already has a ticket that sells using WooCommerce is not recommended.
Moving Ticket Attendees to Another Ticket Type/Event
The following ticket transfers are possible:
- Move RSVP attendee to another RSVP ticket type on the same event or a different event
- Move paid attendees to another paid ticket type on the same event or a different event
Moving Ticket Attendees to Another Ticket Type/Event
The following ticket transfers are possible:
- Move RSVP attendee to another RSVP ticket type on the same event or a different event
- Move paid attendees to another paid ticket type on the same event or a different event
A “Move Ticket Types” dialogue box will appear where you can choose to move the ticket to a different ticket type within the same event or to a different event entirely. Select your choice and click “Finish!”.
On the Same Event
From the “Move Attendees” dialogue box, select the ticket type you want to move the attendee to and click “Finish!”.
The attendee will receive an email notifying them that they are now registered with the new ticket type.
You will now need to adjust the ticket stock manually (if you set a limit on the tickets available).
On a Different Event
From the “Move Attendees” dialogue box, select the event you want to move the attendee to and click “Next”. Note that only events that already have tickets on them will appear as options.
Next, select the ticket type on the new event that you want to move the attendee to.
The attendee will receive an email notifying them that they are now registered for the new event.
You will now need to adjust the ticket stock manually (if you set a limit on the tickets available).
Adjusting Ticket Stock
Once an attendee has been moved to another ticket type, make sure you adjust the stock levels for both tickets (if you set a limit on available tickets). You will need to reduce the available stock for the ticket type you moved the attendee to, and increase the stock for the ticket type you moved the attendee from.
RSVP
Under the Tickets section of the event, click “Edit” on the ticket you want to edit, and manually adjust the stock.
WooCommerce
For paid tickets, hover over the ticket you want to edit, click “Edit in WooCommerce”, and under the Inventory tab, manually adjust the stock.
Additional Ticket Fields
When moving an attendee with one ticket type to another ticket type, any additional information collected at the time of reservation via custom ticket fields will be transferred along with the attendee. This will remain a part of the transferred ticket under “Other attendee data”, but it will not affect the fields that you have set up on the new ticket type.
We hope you've found this helpful, but if you need further assistance please feel free to reach out to us at our help desk - good luck!