Messages

Create a Message

Create a message by clicking into the event for that message, then click on the Create Message button on the screen. Clicking the button will open the message editor. - Select recipients of this message - Choose the attendees who will receive the message. The options will provide the attendee lists for this and other events. All attendee lists contain people who have purchased a ticket for the event. - Who is sending this email? - Set the name and email address that appears in the T...

Merge Tags

Merge tags are dynamic fields that allow you to customize the content of a message. For example, let’s say that you want to include the first name of the attendee, the title of the event and the number of days left until the the event begins in your message. You can simply use the "Attendee First Name", "Event Title" and "Days Until Event" merge tags to do so. As the message is sent out, each merge tag will be dynamically replaced with the desired information. Types of Merge Tags Merge...

Send and Schedule Messages

Once you’ve created a message, previewed it and are ready to send it out to your attendee list, it’s time to schedule your message. There are two options for sending messages. Send Immediately If you’re ready to send a message right away, just click on the "Send Now" button. After clicking on "Send Now", you still need to confirm that you want to send the message before it actually goes out. This helps prevent sending a message by accident. Select “Yes” from the “Send This Message” dr...

Cancel a Message

Scheduled messages can be canceled any time before they are sent. - From the Events dashboard, click on the event of your choice - From the single event dashboard, click on the Message title of the scheduled message you wish to cancel - Scroll all the way down to the bottom of the message detail. Click on the “Cancel Scheduling” link. This will immediately remove scheduling from the message and return it to draft status.

Deleting Messages

To delete a message that has been created for an event: - Click the “Delete” link at the top of the message editor: - You will be prompted to confirm intended deletion before the message is actually deleted Please note: Confirming the deleted message will permanently remove it. Deleting a message cannot be undone.

Message Template Settings

You can customize the look and feel of the email that is sent to attendees on the Template screen. Header The header is the area located above the content in the email. Using a text based logo Enabling this will allow you to type into the email header instead of uploading an image. Choosing this option lets you select a font, font size and font color. Using an image for your logo We recommend using an image with a transparent background (e.g. PNG, GIF). This will ensure that the i...

Message Reports

Promoter provides the number of times all emails for an event have been opened and the number of times links those emails have been clicked. Click into the event title to get reports for each individual message that has been sent for that event.