Messages

Verifying and Changing your "Send from" Email Address

Promoter lets you use the email address to send messages. As long as you are the rightful owner of that address, of course. Default Email Address Unless you specify otherwise, Promoter will send messages from the email address you used while setting up your Promoter account. Important note: until you can confirm ownership of that email address, Promoter will not allow you to send or schedule messages. Verifying your Email Address As you probably already know, immediately after settin...

Create a Message

Create a message by clicking into the event for that message, then click on the Create Message button on the screen. Clicking the button will open the message editor. - Choose an admin title for your message - This is recommended but not mandatory - Choose an Audience - choose who will receive your message. Using the dropdown menu, you can select one or several audiences: - The attendee lists for this event (attendee lists contain people who have purchased a ticket for the event...

Merge Tags

Merge tags are dynamic fields that allow you to customize the content of a message. For example, let’s say that you want your message to include: - The first name of the attendee - The title of the event - The number of days left until the event begins You can simply use the "Attendee First Name", "Event Title" and "Days Until Event" merge tags to do so. As the message is sent out, each merge tag will be dynamically (automatically) replaced with the desired information. Types...

Send and Schedule Messages

Once you’ve created a message, previewed it and are ready to send it out to your attendee list, it’s time to schedule your message. There are two options for sending messages. 1. Send Immediately If you’re ready to send a message right away, just click on the "Send Now" button. After clicking on "Send Now", you still need to confirm that you want to send the message before it actually goes out. This helps prevent sending a message by accident. Select “Yes” from the “Send This Message”...

Cancel a Message

Scheduled messages can be canceled any time before they are sent. To cancel a message: - From the Events dashboard, click on the event of your choice - From the single event dashboard, click on the Message title of the scheduled message you wish to cancel - Scroll all the way down to the bottom of the message detail. Click on the “Cancel Scheduling” link. This will immediately remove scheduling from the message and return it to draft status.

Message Statuses

Promoter messages have four potential statuses: - Draft - If you are not quite ready to send your message just yet, simply hit "Save" and your message will bear the Draft status, which means that you can come back to it later and complete your message. - Scheduled - as the name of the status suggests, this means that your message is queued to be sent at the time of your choosing (https://support.theeventscalendar.com/594322-Send-and-Schedule-Messages). - Processing - Your mes...

Deleting Messages

To delete a message that has been created for an event: - Click the “Delete” link at the top of the message editor: - You will be prompted to confirm intended deletion before the message is actually deleted Important note: Confirming the deleted message will permanently remove it. Deleting a message cannot be undone.

Message Template Settings

You can customize the look and feel of the email that is sent to attendees on the Template screen. Header The header is the area located above the content in the email. Using a text based logo Enabling this will allow you to type into the email header instead of uploading an image. Choosing this option lets you select a font, font size and font color. Using an image for your logo We recommend using an image with a transparent background (e.g. PNG, GIF). This will ensure that the i...

Message Reports

Promoter provides the number of times all emails for an event have been opened and the number of times links those emails have been clicked. Click into the event title to get reports for each individual message that has been sent for that event.