Why Am I Unable to Send Messages?

If you are unable to send messages, it could be for one of the following reasons:

  1. Promoter did not receive confirmation of ownership of the email address you want to send messages from. Simply confirm that you are the rightful owner of that email address and you will be good to go.
  2. Your account has been placed on hold.

Your account is automatically placed on hold if you have exceeded the sending limits of our API or if there was a declined or failed transaction while trying to renew your subscription.

Thankfully, you are still able to access your account when it is placed on hold. Furthermore, all of your data, including messages you have created, will remain in place.

Please contact us if your account is on hold so that we can help unfreeze it.