General

How to Put a Subscription on Hold

Plugin licenses are sold as subscriptions that automatically renew one year after purchase. That's to make sure there are no lapses in the subscription that would cause you to lose access to support and product updates. That's exactly what a license subscription earns you: the ability to open tickets with the folks on our support team and access to plugin updates when they are released. You can pause your license subscription at any time and continue to use the current version of the plugin ind...

Shortcodes

Shortcodes are a convenient way to embed content, code, and other assets without having to touch code yourself. Our plugins include many shortcodes that do everything from embedding the calendar and events on a page or post to display attendee and ticket sales reports anywhere you'd like them. The following is a list of all the shortcodes that are currently supported by the plugins. 🔔 Note: shortcodes work with specific plugins. You can find the required plugin for each shortcode in the right ...

Solution for Error: Publishing failed on PHP 5.6

For sites running PHP 5.6, sometimes you can run into errors like "Publishing failed" where a post won't publish or update while using the Block Editor. Errors like these can be caused by PHP errors, or notices appearing in the content before the expected response. This is not a bug in our code or something we can resolve. It is a side effect of running outdated PHP. One common notice is a Deprecated notice with the following text: PHP Deprecated: Automatically populating $HTTP_RAW_POST_DAT...

How to Test Block Editor with Events Calendar

Testing Block Editor Safely WordPress version 5.0 introduced the block editor, which you may already be using for posts and pages. In this article, we're going to demonstrate a process for testing Block Editor functionality with The Events Calendar. Many users of The Events Calendar and associated plugins, are already using block editor functionality and many more are just starting out. Now is the time to decide if Block Editor is right for your site and your Events Calendar usage. ⚠️ Please ...

Removing Block Editor Detritus From Your Posts

So, you tried out the block editor and it's not for you. But after "switching back" by installing a plugin—like Disable Gutenberg (https://wordpress.org/plugins/disable-gutenberg/) or Classic Editor (https://wordpress.org/plugins/classic-editor/)—you are seeing some weirdness. Maybe it's unexpected things in the editor or maybe it's blocks still showing up on the page or post after they've been removed. How can you fix that? We hope you're testing on a staging site (https://support.theeventscal...

Deprecation of the Block Editor Toggle

If you use Event Tickets with The Events Calendar, you are probably familiar with the blocks toggle. If not, it sits quietly in your general events settings: If you have used this, we have some news for you. If you haven't, we still have some news for you! The toggle is going away! The setting will no longer be available in an upcoming release and the block editor will be active by default, if the Gutenberg Block Editor is enabled on your site. Originally meant as a way for folks to test ou...

Pre-Sales Questions

Curious about one of our products? We'd be happy to answer any questions you have. Please do not use this form if you are an existing customer. Login and submit a ticket here (https://support.theeventscalendar.com/submit_ticket), instead. Thank you!

General Sales & Account Questions

Have a general question about product features or need help with an existing order? You’re in the right place! Pre-Sales Questions Drop us a line (https://support.theeventscalendar.com/588130-Pre-Sales-Questions) to get the info you need before you buy. Subscription Information All of your subscription information, including account details, order history, invoices, active subscriptions, and license keys can be found on your My Account page (https://theeventscalendar.com/my-account/). ...

Free Support Resources

We strive to provide our users with the best experience possible. As such, we’ve made several resources available to help you out. Tutorials Whether you’re looking for information on how to use a specific feature or details on customizing our plugins, our Knowledgebase (https://theeventscalendar.com/knowledgebase/) is packed with tutorials to walk you through the process step-by-step. Popular knowledgebase articles include: - New User Primer (https://support.theeventscalendar.com/34...

Creating Site Backups

Before updating any plugin, theme, or WordPress itself on your site, it’s important to always make a backup. Quick Content Backup It only takes a few minutes to create a backup of your website’s content using native WordPress export functionality. From wp-admin, go to Tools > Export, then choose to export “All Content,” as shown in the following screenshot. Select Download Export File. Save this XML file to your computer. It is a backup of the site content. If you ever need to restore...

Change the wording of any bit of text or string

The featured snippet here will help you change any piece of text in The Events Calendar and its add-ons. With a little bit of modification, it would even allow you to change the wording of any piece of text anywhere in WordPress, not just this plugin! First copy/paste the snippet at the bottom of this page to your theme's functions.php. Somewhere near the top. You may need to remove the opening <?php tag if your theme's functions.php already has one. This snippet already contains two wordin...

Best Practices for Implementing Custom Code Snippets

Have a custom code snippet you want to implement on your site? Welcome to WordPress customizing! Regardless of where you find the snippet you want to implement--or even if you come up with it yourself--the best practice for adding custom code is to create a functionality plugin (http://wpcandy.com/teaches/how-to-create-a-functionality-plugin), unless it's something specific to your theme, in which case best practice is to make sure you're using a child theme, then add the customization to your ...

PHP Version Requirement Changes

We have decided to change our minimum required PHP version from 5.2 to 5.6. This change will benefit our products and—most importantly—our users. We’ve got you covered and can take you through the steps on how to make this change, and will explain why this change will be beneficial for all of us. What is PHP? In its simplest terms, PHP is the language that WordPress is written in. PHP acts as the foundation on which your WordPress site is run on, and the more recent the version of PHP your ...

Custom Development

Need help taking your calendar to the next level? When it comes to advanced customizations and third-party integrations, sometimes the best path forward is hiring an experienced developer to turn your dreams into reality. We recognize that finding a reliable developer can be difficult, which is why we recommend starting your search with Codeable (https://codeable.io/partners/the-events-calendar/?ref=gMH0m), a helpful site that connects people in need of on-demand website support with their net...

Support Team Webinars

You want to get the most out of our products, and we want to help make that happen! Our live webinar series covers a variety of topics, including product features, free extensions, and integrating with third-party plugins. Each webinar provides an opportunity to interact directly with our support team and get any questions you have about the topic answered. If you can’t make the live session, make sure you sign up anyway so we can email you a copy of the recording. Upcoming Webinars 2019 ...

Bundle Discounts

New Purchase Discounts Bundle discounts are on the fritz! While we get them back in order, please let us know if you make a purchase that qualifies for a discount and we'll be more than happy to refund the difference—just submit a ticket here (https://support.theeventscalendar.com/submit_ticket) with the email used during purchase. We offer bundle discounts for select product sets. Check out our bundles page (https://theeventscalendar.com/bundles/) to learn more about sweet sweet discou...

GDPR Update

GDPR is the latest ‘hot topic’ in our industry right now. As such, we’ve received many user inquiries as to how we are handling this measure, and how we can help our users to handle it as well. With that in mind, we are providing our users with statements that can be used for each plugin, in order to make GDPR compliance easier and simpler. You’ll also be able to find these statements in our upcoming releases (estimated early-mid July), using WordPress’ new Privacy Tools (e.g. Dashboard > Se...

Modern Tribe & GDPR

To exercise your rights under GDPR and send a request to Modern Tribe, please fill in our GDPR rights form (https://theeventscalendar.com/data-request/). Even though Modern Tribe is based in the United States, we strive to remain compliant with the EU's GDPR directive for our EU users. As such, we’ve compiled the information below, that you may review at any time. If you have further questions, it's best to contact us by email (mailto:gdpr@theeventscalendar.com). If you are making a data reques...

Why we don't offer phone support

We have a dedicated support team of more than a dozen people who are available via our help desk forum (https://support.theeventscalendar.com/submit_ticket). We want to do our best to help you with comments, questions, or problems with our event and ticket plugins. All our support is online-based via our help desk. We have decided to keep our support online-based for these reasons: - Efficiency - We can troubleshoot issues, and we don't need to put you on hold. - Detailed 2-way support -...

How Daylight Saving Time Affects Events

Many parts of the world (including most of the US and Canada) use Daylight Saving Time which means that the time changes twice a year. You'll want to make sure that your events are set up to handle this change as needed so your calendar is always displaying the correct start and end times for events. The single best thing you can do to accommodate Daylight Saving Time is to use location-based time zones for all your events. This kind of time zone setting will adjust for DST, while a UTC-based t...

Creating and using a WordPress staging site

Have you logged in to your site and been tempted to click on all the places where WordPress is telling you updates are available? Perhaps it was a new version of WordPress available to install. Or a long-awaited update to a particular plugin. Maybe it's a general theme update. Whatever the case, all of us have clicked those shiny options at some point, initiated the update, and... uh oh. Something's wrong. Updating WordPress, plugins and themes can cause fatal errors, gnarly-looking notices...

Calendar displays in mobile view on desktop/tablet screen sizes

Under certain circumstances, when viewing your events pages in the default Month View on standard-sized displays, you may notice that your calendar is rendered at a smaller size, with dots replacing the usual event titles on dates that contain events. To better understanding why this problem occurs and how to prevent it, it's helpful to understand how the visual styling for The Events Calendar is constructed in code. Let's take a closer look. Responsive Design The Events Calendar is buil...

Compatibility with Third Party Plugins and Themes

We often receive inquiries via our helpdesk regarding the compatibility of third-party sites, services, themes, and plugins with our products. While we aren't able to provide a comprehensive list of all third-party offerings that work with our plugins, we've compiled here a list of helpful tips and key points to look for when seeking compatible products. Browsers We've provided a breakdown of which desktop browsers are fully supported by our plugins on this Knowledgebase article (https://su...

How to Install an Extension

Our Extension Library (https://theeventscalendar.com/extensions/) contains many small enhancements to The Events Calendar (https://theeventscalendar.com/product/wordpress-events-calendar/), Event Tickets (https://theeventscalendar.com/product/wordpress-event-tickets/), and our other plugins. If you're reading this post, then chances are you have a couple of questions on your mind: what is an extension and how do I install one on my site? Let's dive right in to answer those. What is an Extensi...

Why am I being told my license key is out of installs?

Upon entering a license key into its corresponding license key field in your WordPress site's settings , you may be met with a notice that says you're out of installs. The notice usually looks like this: (https://theeventscalendar.com/content/uploads/2016/10/out-of-installs_480-1.png) Why it Happens This notice usually only arises when the following two things are true: - You have purchased a subscription type that supports a limited number of license key activations. - You have al...

Performance Considerations

In developing The Events Calendar we’ve worked hard to build a solution with enviable performance characteristics that can scale to meet the needs of nearly any website. The Events Calendar and its associated plugins can handle large numbers of events and work well even in very high traffic websites. However, it is important to understand that performance is dependent on many environmental factors that the plugin itself is often unable to manage automatically. For that reason, it is worth deve...

What is the WordPress Meetup Organizer Program?

Our WordPress Meetup Organizer Program grants free Personal subscriptions of Event Aggregator (https://theeventscalendar.com/product/event-aggregator/) to approved Meetup.com group organizers. These subscriptions can be used for sharing upcoming community events beyond the Meetup platform on a separate WordPress site, provided a group maintains such a site for their members. Meetup.com currently hosts over 1,000 WordPress meetup groups (https://www.meetup.com/topics/wordpress/) with over 350,00...

How to Override Plugin Language Files

Did you know that The Events Calendar allows you to create custom language files for the plugin in addition to the ones that come packaged with the plugin? Well, it does as of Version 4.2, and we want to show you how that works. Why Use Custom Language Files? It's a fair question. The plugin already includes language files, so why not simply edit those and be on your merry way? The reason is that we release regular updates to our plugins, and with each update, existing files on your server...

Problems with Minification

Some WordPress plugins or web hosts minify your scripts and stylesheets, which can sometimes be the cause of front-end loading or display errors for The Events Calendar. One of the most common reasons for errors when using caching or minification plugins (a single plugin or service will offer both caching and minifying features) is that the order of scripts and stylesheets loaded on a page is altered in a problematic way. If you have a caching or minification plugin enabled and notice the fron...

Incomplete translations

If you download and use a translation from translations.theeventscalendar.com (http://translations.theeventscalendar.com/) and find that some things are still showing in English, it is probably because your language is not yet 100% translated. The only way around this problem is to contribute missing translations for your language, or be patient and wait for other folks to do so. We check our translations site several times a week and approve new translation contributions as fast as possible. ...

Genesis theme framework integration

The Events Calendar and Genesis Theme Framework (http://my.studiopress.com/themes/genesis/) by Studiopress can work very nicely together, but may require a little bit of customization. Depending on your site settings, you may need to add some snippets to get your calendar displaying how you would like. Unless otherwise stated these snippets should be added to your child theme's functions.php or through a custom plugin. Genesis content archive settings In Genesis there is an archive setting...

Downgrading a plugin to a past version

Sometimes you need to downgrade a plugin to a previous version. Perhaps your theme, or a different plugin, is not compatible with the latest version of The Events Calendar. If your a theme or plugin becomes incompatible with The Events Calendar when you update, make sure to first notify the author of that theme/plugin. Sometimes they are already making a fix, and will share it will you. Or, they might not even be aware of the incompatibility and will never begin working on a fix until they are ...

Sharing Your System Information

Our support team will often ask you to share your system information. This is a quick and thorough way for us to see the details of your site's set-up, which is often essential for helping us pinpoint problems. ------------------------- Sharing the Information Automatically As of The Events Calendar 4.3, when you go to Events → Help in your wp-admin you will see the option shown in the following screenshot: (https://theeventscalendar.com/content/uploads/2015/05/Screen-Shot-2016-10-22-a...

Order invoices

If you've purchased a premium plugin from us and need an invoice, we've got you covered. You'll first want to find the order in question by logging in (https://theeventscalendar.com/my-account/) and going to My Account. Beneath the Profile Details section, you'll see Recent Orders. Choose the order you'd like to have an invoice for and click the View link. That will take you to a page with the details of the order. From that page, you can print your invoice or save it as a PDF. Adding a V...

Basic font and color changes with CSS

Do you want to change a few things about how our plugins look in your site? In this post we're going to look at some basic modifications such as adjusting fonts and colours within your event pages. If you haven't already done so it is well worth reading through the Themer's Guide (https://support.theeventscalendar.com/153124-Themers-Guide) first of all, particularly this section (https://support.theeventscalendar.com/153124-Themers-Guide#customizingstyles), which covers setting up a custom styl...

Caching: What, when and how

When a visitor comes to your site they are generally seeking one thing: information! One of the goals of web applications like WordPress (and those systems that run on top of it, such as our own plugins) is to deliver this information as quickly as possible. Often, though, interaction with the sources of this information - be that the site's own database or even a third-party service that is accessed over the web - just isn't fast enough, particularly if a site is fielding lots of traffic or a...

HTTP 404 errors and SEO

Lots of people make use of Google Webmaster Tools and other similar online services to monitor their site. These services are generally free to use and can provide lots of useful insights about your website. We've found that a common concern raised by users of those tools is that they may see an unusually high number of pages associated with 404s - and many of these pages relate directly to The Events Calendar (or Events Calendar PRO) and its event views. So why is this and is it something to ...

Version compatibility

For proper plugin functionality, it's important to run compatible versions of The Events Calendar alongside any of our other add-ons. The best way to ensure compatibility between our plugins is to always use the latest available plugin releases for your version of WordPress. If you are running disparate versions, you'll see a message in your WordPress admin that looks something like this: If you find yourself getting a message like this, you'll want to check for updates to your plugins. Keep...

What browsers do you support?

All our plugins should work with the latest versions (https://updatemybrowser.org/) of Chrome, Safari, Firefox, and Opera, along with Microsoft's Internet Explorer and Edge. Our plugins use HTML5, CSS3, and JavaScript. If you experience a problem with one of our plugins on the latest version of a current browser, please post to our help desk (https://support.theeventscalendar.com/submit_ticket) and include a screenshot of your SupportDetails.com (http://supportdetails.com/) report from the bro...

Renewing an expired license/subscription

If you've got an expired license or subscription, you'll need to renew it so that you can continue getting automatic updates, downloads, and premium support access. By default, all product subscriptions are set to renew each year on your original date of purchase. We'll send you an email when your subscription is about to renew so that you'll know exactly when to expect it. If automatic renewal is disabled on one or more of your license keys, those licenses will instead expire on your previous r...

Refund policy

If you purchase something from us that does not fit your project as you expected, we will be happy to refund the full amount within 30 days of payment, whether an initial purchase or a renewal payment. We only offer premium support (https://support.theeventscalendar.com/submit_ticket) to current customers so we encourage you to seek support for any issues you may be experiencing prior to submitting a full refund request. Our support team successfully answers many customer questions, clarifying ...

Tribe Settings API

This is documentation for the new TribeSettings API available in The Events Calendar 2.0.5 and up There are four classes that make up the new Tribe Settings API. All four are located in the /src/Tribe/ folder of the plugin. All four are also bootstrapped and loaded whenever the plugin runs. Take note that each class represents a level of abstraction. If you are creating a new settings tab, you will be mostly concerned and interested in the fourth class Tribe__Events__Settings_Tab which neatly ...

Using tribe_get_events

tribe_get_events() is a neat little helper function that makes it easy to retrieve event data when building customizations. In this tutorial, we'll look at how it works and provide some examples to get you started. If you're already familiar with the WP_Query class (http://codex.wordpress.org/Class_Reference/WP_Query) or the get_posts() function (http://codex.wordpress.org/Template_Tags/get_posts) provided by WordPress, then working with tribe_get_events() should feel very familiar. For anyone ...

Crafting custom event queries

Sometimes it is handy to be able to query for and list events outside of existing views or in someplace where our existing widgets and shortcodes are unsuitable. Thankfully, because events are a custom post type, the usual WordPress paradigms many of you will already be familiar with apply here - you can, for instance, make use of WP_Query (http://codex.wordpress.org/Class_Reference/WP_Query) to fetch a set of events. If you're not familiar with querying via WP_Query, however, fear not – this ...

The Events Calendar with Jetpack

Jetpack (http://jetpack.me) is an incredibly popular plugin—or rather a set of plugins—that enhances a self-hosted WordPress site with many of the features that come bundled with a site hosted on WordPress.com. For the most part, Jetpack and The Events Calendar work very well together. However, there are a few conflicts worth noting and we'll cover those in this post. Jetpack Sharing This Jetpack feature adds a series of social sharing options to pages and posts. Another awesome thing it ...

Using Google Chrome Developer Tools

When troubleshooting a problem on your site, it is essential that you have powerful tools on your side. If you manage a website that is business critical, it's important to learn how to accurately identify problems quickly. The Google Chrome browser has a power toolkit called Developer Tools, that is easy to use and quickly helps identify problems. It's easy enough to learn for quick troubleshooting and powerful enough to be trusted by professionals. We often use Chrome tools in our own trouble...

Common error messages

Are you getting crazy looking error message from The Events Calendar? Here are some of the common errors you might encounter and what they mean. Click the message for more details. - wp_debug_display mode is on (#wp_debug) - To begin using [Plugin Name], please install the latest version of The Events Calendar (#install_tec) - The following plugins are out of date... (#out_of_date) - Plugin could not be activated because it triggered a fatal error (#fatal_error) wp_debug_display...

Fixing HTTP 404 errors

On occasion some event pages might start display a 404 - Not found page instead of the events. If this is happening to you please follow these steps to troubleshoot. Most folks can stop after step 1 because it will be fixed! - Flush permalinks (#flush-permalinks) - Less common solutions (#less-common-solutions) - Further diagnostic steps (#further-diagnostic-steps) Flush permalinks If most pages/posts on your site are working as expected and it seems like only event pages are be...

Testing for conflicts

We work hard to make our plugins broadly compatible. However, like all WordPress developers we cannot test with every plugin, theme, and server environment out there. Sometimes "conflicts" occur. This happens when code from one plugin or theme conflicts with another plugin or theme. Most problems that arise with WordPress plugins (like The Events Calendar) are actually conflicts. This tutorial will help you to determine if a conflict is happening, and find out if it is your theme, or which of y...

Translating the premium plugins

Interested in translating Events Calendar PRO or one of our other premium plugins? You’ve come to the right place! If you want to use an existing translation on your site, go here (https://theeventscalendar.com/knowledgebase/changing-the-language-on-your-calendar/) for our tutorial. If you are looking to translate The Events Calendar, read this article instead (https://support.theeventscalendar.com/794084-Translating-The-Events-Calendar). We are always looking for new language translations and ...

Changing the Language on Your Calendar

Please note that WordPress language settings changed in the WordPress 4.0 release. These instructions are for WordPress 4.0 and beyond. Trying to translate our free core plugin The Events Calendar? Learn how to do that here (https://support.theeventscalendar.com/794084-Translating-The-Events-Calendar) – this knowledgebase article is only related to our premium plugins. The Events Calendar and its add-ons adapt to use the same language used by your WordPress installation. It will default to Eng...

Adding a calendar link to your site menu

You can add links to your calendar, calendar categories, or specific events using the WordPress Menu Builder. If you are not familiar with the Menu Builder you’ll want to review this tutorial (http://codex.wordpress.org/Appearance_Menus_Screen). In your dashboard, select Appearance > Menus. On the left-hand side along with the usual meta boxes for Pages and Categories, you’ll see Events and Event Categories. First, click "Screen Options" and check the boxes you want to see in the Menu Build...

Upgrading a subscription

Our Personal subscriptions are great when you are using a plugin on one site. But what if you want to use one of our paid plugins on multiple sites? We've got you covered! You can upgrade your subscription for use on multiple sites, right from the comfort of your TheEventsCalendar.com account. Subscription Levels We have four subscription levels available: Personal, Business, Agency, and Unlimited. These titles are just descriptive, not rules. If you need licensing for a single site, you on...

Manual Updates

Sometimes a user might run into an issue with their server configuration that won't allow them to automatically update (https://support.theeventscalendar.com/679828-Automatic-updates) plugins from within the WordPress Dashboard. In this tutorial, we'll walk through the steps required to manually update The Events Calendar or one of our other plugins using two different methods: Updating the plugin files via FTP and Updating the plugin files via the WordPress Dashboard. Note: this tutorial will ...

Automatic updates

You will be automatically alerted any time there is an updated version available for The Events Calendar or any of our other add-ons. These updates will be listed in your WordPress admin screen under Dashboard > Updates when they are ready for you. To install any available updates, simply check the box next to each plugin you'd like to update, then click the Update Plugins button to start the process. WordPress will begin the download and installation process, and your plugin(s) will be au...

Licenses for Multisites

If you're interested in using one of our premium plugins on a multisite network, we've got you covered! We have special Multisite Licenses that can be activated on your main network settings page, granting automatic updates to all sub-sites within the network. You can purchase a Multisite License for any of our premium products from the individual product pages. What is a Multisite Network A multisite network is a collection of sites that all share the same WordPress installation. They can...

Expired licenses/subscriptions

If my subscription expires, will my calendar stop working? If your plugin subscription expires, you will not lose any data or events that were previously entered. However, you will not be able to download new updates, which means you won't get new features or bug fixes. You also won't be able to post to our helpdesk to get help. If my Event Aggregator subscription expires, will my scheduled imports stop? Yes. Event Aggregator is a service, and in order to use that service, you must have a...

Moving Your License Keys

When purchasing a new plugin and establishing a premium user account on TheEventsCalendar.com, you'll gain access to a number of additional site sections for managing your account and orders. In particular, the following sections contain all that you'll need to get set up with your premium plugins: - Our Downloads (https://theeventscalendar.com/my-account/downloads/) page contains downloadable archives for any plugins you've purchased. - Our License Keys (https://theeventscalendar.com/my-...

Using One License for Live and Dev Sites

Users often ask, "Do I need a second license if I want to test things out on a staging or development server?" In most simple cases a single license will suffice. In fact, if your domain name matches any of the following patterns our system will automatically assume that you are working on a staging site (and will not count it against the number of installations allowed by your license key): - 127.0.0.1 - localhost - dev.* - staging.* - *.dev.cc - *.dev.* - *.dreamhosters.com ...

Finding and Inputting Your License Key

When purchasing a subscription for one or more of our plugins, your license should be included with your plugin download(s) and activated automatically upon installation. (For more information on downloading and installing our premium plugins, check out our New User Primers (https://support.theeventscalendar.com/search?q=new+user+primer&pid=183&type=search).) However, there may be times when you need to input or update a license key on your site: for instance, if you've recently purchased a subs...

Troubleshooting the most common installation issues

Are you having trouble installing one of our plugins? Don't worry, we can help! We're going to take a look at some common problems that pop up from time to time when installing The Events Calendar and walk through some possible solutions for them. If you need additional help, you can always post to our help desk (https://support.theeventscalendar.com/submit_ticket). - Fatal errors (#fatal-errors) - Events option missing (#events-options-missing) - License key tab missing (#license-tab-m...

Downloading and Installing the Plugin

Welcome to the wonderful world of The Events Calendar! You’re probably reading this because you’ve purchased one of the paid plugins and are ready to unleash its powerful calendar features. Want a little help downloading and installing it? You've come to the right place! Let’s get right to it. - Downloading the Free Plugin (#download) - Downloading Your Purchased Plugin (#download-premium) - Activating Event Aggregator (#ea) Downloading the Free Plugin Why are we talking about ...

Who should buy the subscription, the client or the developer?

Say that you've hired a developer to work on your website, and you're wondering about who should buy the subscription. Should you buy it, or should the developer? You should. It is always best for you, the site owner, to have access to your account here on theeventscalendar.com. That’s how you access downloads, license keys, subscription details, billing information, and support. We recommend purchasing a subscription under your own name and giving your developer the license key for the site. ...

Do you offer discounts for nonprofit organizations?

We do not currently offer special discounts for nonprofit organizations, but please do visit our Deals, Coupons and Discounts page (https://theeventscalendar.com/deals-coupons-discounts/) to review existing money-saving offers.

What kind of payments do you accept?

We accept payments via Stripe and PayPal. With Stripe, you can pay with your credit card. We take Visa, American Express, Mastercard, Discover, and JCB. You can pay with PayPal as well. During the purchase process, you will be prompted to log in to your PayPal account to confirm the purchase. Please note that we do not accept orders over the phone or mail.

Do you have a demo, examples I can see, or trial licenses?

Demos While we do not have any admin demos at this time, you can see a demo of the front-end functionality of The Events Calendar and its premium add-ons at wpshindig.com (http://wpshindig.com). Examples If you would like to see other examples of the plugin "in the wild," i.e. out in the real world, then check out some awesome examples of sites using our plugins in the Showcase (https://theeventscalendar.com/showcase/). Trial Licenses While we do not have an official "trial license" or "tri...

What are the system requirements for your plugins?

Each of our plugins has its own system requirements but in general, this is what they expect: - PHP 5.6 (https://support.theeventscalendar.com/713863-PHP-Version-Requirement-Changes) - WordPress 4.7 and above - jQuery 1.11 and above WordPress.org has some great info about the system requirements for WordPress Core, which you can read here (http://wordpress.org/about/requirements/).

What support is provided for license holders?

We have a dedicated help desk (https://support.theeventscalendar.com/submit_ticket) where we provide support services for our premium plugins. Please note that it may be 24-48 hours before we respond to new tickets and we do not generally provide support over weekends. While we aim to be as fast as we can, we ask for your patience during periods of peak support activity. You must have an active subscription to receive support for our premium plugins and services. We encourage you to login (/my-...

What does each license type include?

All of our products are sold as yearly subscriptions. As long as your subscription remains active, you will have access to plugin downloads, new feature releases, security updates, bug fixes, and premium support (https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/). You can think of your product subscription as being similar to a magazine subscription. By default, your subscription will renew automatically each year using your payment information on file. W...

Community Forums

A number of our core plugins are freely available on WordPress.org (https://wordpress.org/plugins/). In each case, there is also a community forum where you can ask questions and get help from the community. If you require technical support and do not currently have a license key for one of our other products, we recommend you use those forums to seek help — as we are generally unable to provide technical support to non-license key holders here on the Help Desk. - The Events Calendar (http...

Accessing Support

Whether you are already a registered customer or are considering purchasing one of our plugins, we are here and available to assist with any questions. We recommend you login before seeking help. For most customers, if you have successfully logged in to our parent site (theeventscalendar.com) (https://theeventscalendar.com/my-account) then you should find you are automatically logged in here, too. If you find this doesn't work or if it's the first time you have used this support portal: - ...

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