Event Tickets

Attendee Registration Page Template

Our Attendee Registration page is designed to blend nicely with as many themes as possible. If you’re looking to make some tweaks to make it look even better on your site, we’ve got your back. Here’s how to get the look you want with Event Tickets version 4.10.1 or higher. Start with the Attendee Registration Template Your first stop should be the Events > Settings > Tickets admin screen. Under the Attendee Registration template setting, you’ll see a couple of default options: -...

An Introduction to Tickets Blocks

Look for the Tickets Blocks section in the block inserter tool The WordPress 5.0 release introduces a new block editor to the platform and brings with it a completely new content creation experience. Now, instead of all your content being input and managed from a single field, each element will now get its own block and can be moved, edited, and styled independently. We've built a full set of Tickets blocks so that you can start selling tickets and collecting RSVPs on events, posts, or pages u...

Event Tickets and the Basel Theme

One of the most attractive features of the popular Basel Theme on Themeforest (https://themeforest.net/item/basel-responsive-ecommerce-theme/14906749) is its snazzy AJAX cart for WooCommerce. There is a bit of a conflict with how Event Tickets and the Basel Theme handle HTML markup for processing cart information though, so out of the box, the Basel Theme will often not allow you to add tickets from Event Tickets or Event Tickets Plus to your cart. But fixing this is relatively easy, and you c...

Configuring Tribe Commerce with PayPal

To start receiving payments for your tickets using Tribe Commerce, you need to enable Instant Payment Notification (IPN) on your PayPal account and connect the account to your WordPress site. Please note you will need a PayPal Business account (https://www.paypal.com/us/webapps/mpp/referral/paypal-business-account2) to be able to configure Instant Payment Notification Steps to configure PayPal IPN 1. Log in to your PayPal business account and navigate to Profile > Profile and setting...

Moving Tickets

With Event Tickets and Event Tickets Plus, you have the ability to move tickets (RSVPs and e-commerce (https://support.theeventscalendar.com/442532-Event-Tickets-Plus-which-ecommerce-solution-is-right-for-you) tickets) to other events and to move attendees to other tickets (in the same event or another event). Moving Tickets/RSVPs to Another Event To move a ticket type, go to the event, and select the pencil icon at right to edit the event. At the bottom of the ticket editor, select "Mov...

Ticketing using a seating chart

Suppose that you're distributing tickets to an event with limited venue seating (such as a theater or seated banquet), and you'd like to offer your attendees the option to choose their own row or table in advance. You can easily accomplish this task using the stock options and multiple ticket types available with Event Tickets--here's how to set that up! We'll use a simple seating chart image to demonstrate how to set up your ticket groups. This graphic shows three rows (A, B, and C) with a tot...

How to Refund or Cancel a Tickets Order

This article covers refunding or canceling orders that contain tickets. It's important to process these changes carefully and know how your Event Tickets or Event Tickets Plus attendee lists and capacity counts will be affected. Performing the Refund or Cancellation There is no refund ability for RSVPs, since they are free. When it comes to paid tickets, these orders can be refunded, but only by the e-commerce platform itself. The first step here, then, is to refer to your e-commerce platf...

Disabling RSVP Confirmation Emails

When folks RSVP to events on your site, they receive an email confirmation of their RSVP. This is not quite a "ticket" in the traditional sense, and so we are often asked if this confirmation email can be disabled. With a bit of custom code, you can prevent the sending of the RSVP confirmation emails by adding the following line of code to your theme's functions.php file: add_filter( 'tribe_rsvp_email_recipient', '__return_empty_array' );

Event Tickets: Using RSVPs

Sometimes you may not want to sell tickets and charge a price for an event, but would still like to have a list of people who will be attending. The RSVP ticket type in Event Tickets provides this functionality. Instead of buying a ticket, entering credit card or PayPal information, or going through any other part of the checkout process, with the RSVP "ticket" option users just: - Select a quantity for how many spots to RSVP. - Enter their name and email address to confirm that they wil...

Settings overview: Event Tickets and Event Tickets Plus

Before using Event Tickets, you'll want to make sure that you have the plugin settings configured to meet your needs. You can find your tickets settings under Events > Settings > Tickets. If you're using Event Tickets with The Events Calendar, you'll want to make sure to review our guide to The Events Calendar's settings (https://theeventscalendar.com/knowledgebase/wp-admin-settings-overview/). If you're not using TEC, be sure to read the section below on stand alone Tickets settings (#s...

New User Primer: Event Tickets & Event Tickets Plus

Just starting out with Event Tickets or Event Tickets Plus? These steps will help you get set up and ready to rock. Follow the links for detailed tutorials. - Download and install the plugin (https://support.theeventscalendar.com/847919-Downloading-and-Installing-the-Plugin). You can download and use the core tickets plugin, Event Tickets, for free. If you have purchased a license for Event Tickets Plus, you’ll need to install and activate both the core and Plus plugins. If you want to ...

Tickets: Managing Your Orders and Attendees

Once you've created some tickets (https://support.theeventscalendar.com/156866-Making-tickets) and the sales have started to roll in, it's time to think about managing incoming orders and attendee lists. If you are selling tickets using the Tribe Commerce functionality in Event Tickets, order management must be done from your PayPal account. You will still be able to see all orders listed in the orders page. We recommend you spend some time familiarizing yourself with Tribe Commerce and/or you...

Moving RSVP and Ticket Forms

By default, RSVP and ticket forms on single events show up below the event details where information like start time, end time, venue, and organizer is displayed. However, you can also opt to move the RSVP or ticket form around to different locations on the single event page. You can find this option under Events > Settings > Tickets. You will see one option for the RSVP form location and one option for the Tickets form location: