Accounts

How Do I Update My Account Profile?

Access your profile from the top-right corner of the Promoter dashboard: Update the name, email address, or password of your account from the Profile screen: Note: Changing passwords requires entering the current password. We do this to protect your account.

Can I Sync My Account With Another Website?

Each Promoter account can sync with one website. If you are looking to sync additional sites, you will need to purchase an additional license for each site. Once that is done, go through our Promoter Setup guide (https://support.theeventscalendar.com/329824-Promoter-Setup-Guide-) for each of these licenses.

What is This Charge on My Credit Card?

The quick answer is that you or someone in your organization signed up for our services. What is Promoter? Promoter is an online service that allows you to send and manage messages to event attendees. It connects to The Events Calendar (https://theeventscalendar.com/), a WordPress plugin used for creating and managing events on a WordPress site. Promoter was created in 2018 by Modern Tribe (https://tri.be/), a group of passionate designers, developers, thinkers and tinkerers. What is th...

How Do I Delete My Account?

To exercise your rights under GDPR and send a request to Modern Tribe, please fill in our GDPR rights form (https://theeventscalendar.com/data-request/). Even though Modern Tribe is based in the United States, we strive to remain compliant with the EU's GDPR directive for our EU users. As such, we’ve compiled the information below, that you may review at any time. If you have further questions, it's best to contact us by email. If you are making a data request, please use our request form (http...

Why Am I Unable to Send Messages?

If you are unable to send messages, it could be for one of the following reasons: - Promoter did not receive confirmation of ownership of the email address (http://the verification email is time-sensitive, so you might have to send a new one if you wait too long. If your Verification Email is expired, you can re-send by hitting the Update Settings from your Promoter profile page.) you want to send messages from. Simply confirm that you are the rightful owner of that email address and you wi...

What Happens if I Cancel My Subscription?

Promoter subscriptions are annual and can be canceled any time during the subscription. If you cancel your subscription, you will still be able to use Promoter normally throughout the remainder of your annual subscription. You simply will not be charged at the next billing cycle. Subscriptions that are not renewed will be considered inactive after the next billing cycle date. When a subscription is inactive, events will no longer sync from your site and sending messages will be disabled. Any ...

How Do I Update My Payment Information?

All payment information and billing records can be found in your TheEventsCalendar.com account (https://theeventscalendar.com/my-account/). Log in with the email address and password you created when purchasing your Promoter subscription and then navigate to the Payment Methods (https://theeventscalendar.com/my-account/payment-methods/) screen to add, edit and remove payment options.