Event Tickets Plus

REST API Check-in for Event Tickets Plus App

What happens when the ET+ App is unable to recognize the REST API? In the vast majority of cases, this is due to shared hosting environmental limitations and/or server settings. The likely cause of the error at this point would be that the host is not exposing the ticket check-in endpoint on their WP install properly. The failure is when the response from the server is not JSON. One user noted a fix was due to the following: "It was resolved by increasing SUHOSIN settings on the account on t...

Adding the Event Date to WooCommerce Order Email

When a user buys a ticket with Event Tickets Plus, they receive an order confirmation email that describes their purchase. It includes the information you might expect on a typical receipt or invoice—the name of the ticket, the total cost of the order, etc. By default this email does not include the date of the event, and many users have asked us if they can change this. Adding the event date to your customers' order confirmation emails is indeed possible—all you have to do is add a code snippe...

Event Tickets Plus: ticket stock troubleshooting

The most used eCommerce platform for our Event Tickets Plus (http://m.tri.be/19ix) plugin is WooCommerce, and one of the most used gateways is PayPal. This is a great combination if you would like to sell tickets for your events. However, the plugins are produced by three different parties, which can sometimes lead to different glitches. A support question we receive often is that “the ticket stock doesn’t change when I sell a ticket”. And in most of the cases, the users have the outlined setup...

Using QR codes with Event Tickets Plus

One of the most useful added features of Event Tickets Plus (https://theeventscalendar.com/product/wordpress-event-tickets-plus/) is the ability to check in attendees to your events via QR code. These scannable codes are generated automatically for all ticket purchases or reservations, and each code references a unique URL that can be used to quickly check in guests without needing to manually access your attendees list. Event Tickets Plus App Our Event Tickets Plus App is the easiest and f...

WooCommerce-Specific Ticket Settings

As with any type of product, when tickets are purchased the resulting order moves through a number of different stages, each marked by a different status. The WooCommerce Codex (https://docs.woocommerce.com/document/managing-orders/) provides a complete list of those statuses, but here are some key ones: - Payment Pending: The order is placed, but the funds have not yet been received - On Hold: Stock has been reduced, but payment has not yet been confirmed - Completed: Payment received ...

Disable the Ticket Email

Events Tickets Plus sends tickets to your customers once an order has been completed. We have seen a few requests to disable that email and so we thought we would share a solution for that. This solution is for folks using WooCommerce as their ecommerce plugin. Just add the code below to your theme's (or child theme's) functions.php file: /* Disable tickets emails for Woo */ add_filter( 'tribe_tickets_plus_email_enabled', '__return_false' ); /* Remove the message 'You'll receive your tickets in...

Display a List of Attendee's Events

As of Event Tickets Plus 4.2, you can require people to log in before being able to make RSVPs or buy tickets via a setting under Events > Settings > Tickets. By requiring folks to be logged-in to make RSVPs or buy tickets, these ticket purchases and RSVP responses become linked to the user account. Having tickets connected to a specific user account provides cool new possibilities for you as a site owner and for your attendees. For example, one feature this enables is the ability for you...

Collecting Attendee Information

With Event Tickets Plus (version 4.1 or above) you can choose to collect additional information from people who RSVP or buy tickets to your events. By default, RSVPs collect the user's name and email address. People who purchase tickets are required to fill out their contact and payment information. However, if you want to collect additional information, you'll want to use the Attendee Information feature. Attendee Information will be presented for ticket holders to complete during the checkout...

Moving to Event Tickets Plus

With the release of The Events Calendar 4.0 we also released two new ticketing plugins: Event Tickets (https://theeventscalendar.com/product/wordpress-event-tickets/) and Event Tickets Plus (https://theeventscalendar.com/product/wordpress-event-tickets-plus/). Event Tickets is a free basic ticketing plugin, and Event Tickets Plus is a premium add-on that comes with more features and support. Before 4.0, we had four similar premium ticketing plugins: WooCommerce Tickets, EDD Tickets, WPEC Ticket...

Tips for configuring your ecommerce plugin

Our premium ticketing plugin, Event Tickets Plus, can be used with a third-party ecommerce plugin to sell tickets. Event Tickets Plus currently supports WooCommerce (http://www.woothemes.com/woocommerce/) and Easy Digital Downloads (https://easydigitaldownloads.com/). If you don't want to use a third party service, you can still sell tickets with our built in Tribe Commerce (https://support.theeventscalendar.com/560364-Configuring-Tribe-Commerce-with-PayPal) feature. When you're setting up Eve...

Event Tickets Plus: which ecommerce solution is right for you?

Our premium tickets add-on, Event Tickets Plus, runs alongside your favorite e-commerce solution to sell tickets and collect sales. Event Tickets Plus currently supports WooCommerce (http://www.woothemes.com/woocommerce/) and Easy Digital Downloads (https://easydigitaldownloads.com/). If you are using Event Tickets 4.7 and above, you can also sell tickets using Tribe Commerce functionality. Not sure which e-commerce solution to use? We're here to help! The overviews below tell you which feature...

Add phone numbers to attendee list

By default, the Tickets Plus attendee list shows the name and email of the purchaser along with the pertinent ticket and order information. With this snippet, you can also display the purchaser's phone number in this list, showing right beneath the email. (https://theeventscalendar.com/content/uploads/2015/07/7cV9hkUnyS-3000x3000.png) To add the phone number, copy the snippet below and paste it into your theme's functions.php file.

WooCommerce and VAT taxes

If you are in a country with VAT taxes there are extra steps you need to take to be compliant. Event Tickets Plus follows what WooCommerce does for regular products without you having to make any modifications, but there are settings you should be familiar with when setting up taxes. This guide is an overview of those settings. It is not intended to be used to verify you are compliant with your respective tax laws. We recommend that you read over the WooCommerce Tax Documentation (http://docs.w...

Show the event title in the WooCommerce cart next to the ticket

Event Tickets Plus does a great job adding tickets to your events and selling them through WooCommerce. We've come across instances, however, where having the name of the event in the cart next to the ticket name would come in handy. For example, what if there are multiple tickets being purchased for different events but each ticket is called "General Admission"? That could become a confusing user experience. Here is how a ticket currently appears when added to the WooCommerce cart: Now, ima...

Handling Ticket Quantities with WooCommerce

The default ticket form generated by Event Tickets Plus with WooCommerce leaves the quantity selector set to zero for each listed ticket. This is generally a sensible default, as customers may or may not wish to purchase tickets of a certain type—and if they do wish to make a purchase, it is hard to know exactly how many they will want. Sometimes, however—particularly if only one type of ticket is for sale at any given time—it makes sense to have the default quantity set to one. Using a Tem...

Making Tickets

Creating tickets with Event Tickets and Event Tickets Plus is easy and fast. This page walks you through the process to make tickets on your site's posts, page, or events. The article is divided up into two main parts: - Setting up basic tickets (https://support.theeventscalendar.com/156866-Making-tickets#basic) - creating basic tickets with a specific or unlimited capacity - Shared Capacity (https://support.theeventscalendar.com/156866-Making-tickets#global-stock) - creating two or more ...

Changing the order of tickets

If you are using Event Tickets Plus with WooCommerce and have more than one ticket for an event you may find that you would like to control the order in which the tickets appear - so that they are either ordered alphabetically by name or else in ascending order by price. This is actually fairly straightforward. We are going to make use of template overrides, so if you have not already done so please do take the time to review our Themer's Guide (https://support.theeventscalendar.com/153124-The...

Mark orders complete automatically in WooCommerce

Sometimes ticket sellers using WooCommerce want orders to be marked "complete" automatically - without any manual intervention. The team over at WooThemes have helpfully provided a snippet to achieve exactly this: docs.woothemes.com/document/automatically-complete-orders (http://docs.woothemes.com/document/automatically-complete-orders/) If it's something you want to do, check it out and see if it helps! (...and please note that we're linking to this because we think it could be really helpfu...

Selling tickets from the WooCommerce products page

When you sell tickets with Tickets Plus and WooCommerce, each individual ticket is actually a fully fledged WooCommerce product. However, to provide a nice, smooth experience for your customers we do not normally let them view the actual WooCommerce-generated product page. Instead, they choose the number of tickets they wish to have from right on the event page and then proceed straight to the cart/checkout screens. That's not always desirable - you might wish to make use of a WooCommerce add...