Community Tickets: Ticket Fees

Ticket fees are ideal for adding handling fees and sorting out payments to share with event organizers.  You can determine what your ticket fees are as well as if you want those fees to be displayed to ticket purchasers.  

To adjust your ticket fees, visit Events > Settings > Community > Ticket Fees. 

Ticket Fee Types:

Flat Fee 

Define the flat fee collected by the site admin per event in an order (e.g. $2 per event in an order). 

When any option that includes a Flat Fee is selected, the option to Add flat fees to free tickets will display below.

Percentage Fee

Define the percentage of ticket sales money collected by the site admin (e.g. 10% of every ticket sold). You can charge a percentage fee per event, transaction, or ticket. 

Fee Display Options

Subtract

Fees will be subtracted from the cost of the ticket (paid tickets only). Additional fees will be subtracted from the individual ticket price. The fee will be displayed on the event submission form, but ticket prices will not be restricted to accommodate the fee.

Where the flat fee is greater or equal to the value of the ticket(s) in the cart, the expectation for the event organizer payout should be $0. For example, if a ticket price set as $1, and the flat fee is $1, the payout will be 0. 

🔔 Note:  Fees will not be subtracted from free tickets. Free tickets have nothing to subtract.

 

Add

Fees will be added to the price of the ticket.  Additional fees will be added to the individual ticket price. The fee will also be displayed on the event submission form, but ticket prices will not be restricted to accommodate the fee.

🔔 Note:  Flat fees will not accept a fee for free tickets. Free tickets cannot have a fee associated.

🔔 Note: Flat Fee Per Event; Flat Fee + Percentage Fee Per Event; Percentage Per Transaction fee options will not work for the Add fees to ticket price option. Please use Subtract or Display fees. 

 

Display

Display fees in addition to subtotal on the Cart page.  Additional fees will be added to the total ticket price (applies to paid and free tickets).

Coupons

Coupons are not functional or supported for payouts based upon the PayPal Payments API at this time.

 

We hope helps get your ticket fees set up. Head to our support page if you still have a question and we'd be happy to help!